Privacy Policy

This Privacy Policy explains how Moshvi Designs ("Moshvi Designs", "we", "us", "our") collects, uses, stores, shares and protects your personal data when you:

  • visit or shop on our website www.moshvidesigns.com (our online store, operated on Shopify);
  • contact us or receive messages from us on WhatsApp, including — where it is in use — through our AI-assisted customer support;
  • contact us by email, phone or social media.

We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them. By using our website or messaging us, you acknowledge this policy.

1. Who we are

Moshvi Designs
Titanium Heights, A-603,
Makarba, Ahmedabad,
Gujarat 380015
GSTIN: 24AQPPM0744G1ZU
Email: moshvidesigns@gmail.com
Phone / WhatsApp: +91 85110 61743 (10 AM to 7 PM, Monday to Saturday)

2. Personal data we collect

When you shop on our website

  • Contact and delivery details: name, email address, phone number, billing and shipping address.
  • Order information: products viewed, added to cart, purchased, returned or exchanged; order numbers and order history.
  • Payment information: payments are handled by our payment partners. We do not store your full card details.
  • Account information (if you create an account): login details and preferences.
  • Device and usage information: IP address, browser and device type, pages visited, and similar data collected through cookies and analytics tools.

When you message us on WhatsApp

  • Your WhatsApp phone number and WhatsApp profile name.
  • The content of messages you send us, such as product questions, size, colour, occasion and budget preferences, and order numbers. If you send photos or videos (for example, an unboxing video for a damaged product), our team receives them on WhatsApp.
  • The language you write in, so we can reply in English, Hindi or Hinglish.
  • Your messaging choices — whether you agreed to receive offers (JOIN) or opted out (STOP) — with the date and time of that choice.
  • Restock requests you make (for example, replying NOTIFY for a product and size).
  • Where our AI-assisted customer support is in use: records of how each enquiry was handled, such as the reply our assistant suggested and whether our team approved or edited it.

When you contact us in other ways

  • The content of emails, calls or social-media messages, and the contact details you use.

We collect only the data we need for the purposes below.

3. How we use your personal data

  • To answer your questions and provide customer support, including product recommendations, size and stock information, and exchange, shipping and payment questions.
  • To process and deliver your orders, and to handle exchanges, store credit and customer-service requests.
  • To send order and service updates you would reasonably expect, such as order confirmation and delivery updates.
  • To send offers and new-collection updates — only if you have opted in. You can opt out at any time (see Section 8).
  • To keep a restock list when you ask us to note your interest in an out-of-stock product. Being on this list does not reserve any product, and we do not send automatic restock messages; our team may contact you personally.
  • To improve our products and service, for example by understanding which sizes and styles customers ask for.
  • To prevent fraud, keep our systems secure, and meet legal, tax and accounting obligations.

We do not sell, rent or trade your personal data.

4. WhatsApp and AI-assisted customer support

Our team currently replies to WhatsApp messages using the WhatsApp Business app. We are preparing to connect our business number to the official WhatsApp Business Platform (API) provided by Meta, so that an AI-assisted assistant can help us reply faster. Until that connection is made, the assistant is not used for messages to or from our business number, and this section describes how it will work once it is.

Our AI-assisted customer-support assistant is built for Moshvi Designs. When in use, it:

  • reads your message to understand your question and preferred language;
  • suggests replies using our published store policies and our current product catalogue and stock levels, which it reads from our Shopify store;
  • does not make decisions that have legal or similarly significant effects on you. Questions about discounts, GST invoices, customisation, special requests and uncertain stock are reviewed by our team, and complaints, refunds, cancellations and disputes are handled by our team;
  • may prepare a draft reply that a member of our team approves or edits before it is sent.

You can ask to speak to a person at any time by replying HUMAN.

The assistant reads only product and stock information from Shopify. It does not access your Shopify account, order or payment details. Your messages are not shared with any outside artificial-intelligence company.

5. Who we share your data with

We share personal data only as needed, with:

  • Shopify — hosts our online store and processes order, account and website data. See Shopify's privacy policy.
  • Meta Platforms (WhatsApp) — provides WhatsApp, including the WhatsApp Business app and (once connected) the WhatsApp Business Platform, and processes WhatsApp messages sent to and from our business number under Meta's own terms and privacy policy.
  • Payment partners — to process payments securely.
  • Logistics and courier partners — to deliver orders and process exchanges (name, phone number, address and order details).
  • Technology providers that help us run our website and customer-support system, including services that provide secure connections for receiving WhatsApp messages.
  • Analytics providers — to understand website usage.
  • Government or legal authorities — when required by law, or to protect our rights, customers or the public.

All service providers are required to protect your data and use it only for the services they provide to us.

6. Where your data is stored

Our customer-support records are stored on systems controlled by Moshvi Designs. Our service providers, including Shopify and Meta, may store or process data outside India. Where this happens, we rely on the provider's security measures and contractual commitments, and comply with any transfer restrictions under Indian law.

7. How long we keep your data

We keep personal data only for as long as it is needed for the purposes in this policy, or longer where the law requires it. We do not currently delete WhatsApp support records automatically — you can ask us to delete them at any time (Section 8).

  • WhatsApp conversations and related support records: While needed to help you and to handle orders, exchanges and disputes, or until you ask us to delete them
  • Restock requests: Closed automatically after 60 days without a new request, or straight away if you reply STOP. Closed requests stay in your support record until it is deleted
  • Size and style enquiries: Kept with your support record; if you ask us to delete your data, they are kept only in anonymous form (with nothing that identifies you) to help us plan stock
  • Your opt-in / opt-out (JOIN / STOP) choices: Until you ask us to delete your data. After deletion we will not send you offers unless you opt in again
  • Orders, invoices and payment records: For the period required by Indian tax and accounting laws
  • Website, account and order data held by Shopify: As described in this policy and Shopify's privacy policy. Erasure requires a separate request that we submit manually in Shopify (see Section 8)

8. Your choices and rights

Subject to applicable law, you can:

  • Access a summary of the personal data we hold about you and how we use it;
  • Correct or update inaccurate or incomplete data;
  • Request deletion of your personal data, unless we must keep it for legal, tax or dispute-resolution reasons;
  • Withdraw consent to marketing at any time;
  • Nominate another person to exercise your rights if you die or become unable to do so;
  • Raise a grievance with us (Section 10).

Marketing messages: reply STOP on WhatsApp, or use the unsubscribe link in our emails. You will still receive messages about orders you place. Replying STOP also closes any open restock requests.

How to make a request — including data deletion:
Email moshvidesigns@gmail.com with the subject "Privacy request", or message us on WhatsApp at +91 85110 61743, telling us what you would like us to do. We may ask you to confirm your identity (for example, from the phone number or email linked to your orders) before acting.

When we delete your data at your request:

  • Our customer-support system: we remove your profile, conversations, WhatsApp message records, restock requests and reply drafts. Size enquiries are kept only in anonymous form, without anything that identifies you.
  • Shopify store data (such as your customer account and order details) is handled through a separate, manual erasure request that we submit in our Shopify admin. Shopify then processes it under its own procedures and timelines, and some order records may be kept where tax or accounting law requires.
  • WhatsApp Business app chats: our team deletes the chat manually from our own WhatsApp Business app and linked devices. This does not delete the copy on your own phone. If our WhatsApp chat backup is switched on, a deleted chat may remain in that backup until it is next replaced.
  • Copies of WhatsApp messages held by Meta are handled under Meta's own policies.

We may keep records that the law requires us to keep (such as invoices).

9. Cookies

Our website, hosted by Shopify, uses cookies and similar technologies to run the store (for example, your cart), remember preferences and understand website usage. You can control cookies in your browser settings; some store features may not work without them.

10. Grievance Officer

If you have a concern about how we handle your personal data, please contact our Grievance Officer:

Monika Sharma, Grievance Officer, Moshvi Designs
Email: moshvidesigns@gmail.com · Phone: +91 85110 61743
Royal Orchid, Prahlad Nagar, Ahmedabad, Gujarat 380015, India

We will acknowledge your complaint within 48 hours and resolve it within one month, subject to applicable legal requirements. If you are not satisfied, you may approach the Data Protection Board of India or another authority as provided under applicable law.

11. Security

We use reasonable technical and organisational measures to protect personal data, including access controls and secure connections. However, no method of transmission or storage is completely secure. Please do not send sensitive information such as card numbers or passwords over WhatsApp or email.

12. Children

Our store and services are intended for adults. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If you believe a child has shared personal data with us, please contact us and we will delete it.

13. Links to other websites

Our website may link to other sites (such as social-media pages or payment pages). Their privacy practices are their own responsibility.

14. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date and, where required by law, notify you.

15. Contact us

Moshvi Designs · Royal Orchid, Prahlad Nagar, Ahmedabad, Gujarat 380015, India
Email: moshvidesigns@gmail.com · Phone / WhatsApp: +91 85110 61743 (10 AM to 7 PM, Monday to Saturday)
GSTIN: 24AQPPM0744G1ZU